How to customize email notification in Assistenza clienti Module?

Dear all,
how Can I customize the email sent to the user when I open a ticket?
I have to include the Description of the ticket in the body of email.

Thank you in advance.

Alessandro

select IMPOSTAZIONI (i suppose you use the italian version)
select GESTORE MODULI
select ASSISTANZA CLIENTI - Modifica
select WORKFLOW

if you already have a task delivering mail you can modify it.
In the first section you can filter by action. i.e. i've created different mails according to different status...
A mail is delivered "Only at the creation", a mail i delivered when the activity begins and a final mail is delivered at the end of the task.
Then in the second section you can modify or create the OPERAZIONE.
In this section you can create a mail and include all the fields available.
i hope it is clear...

Fabio

Thank you very much for the reply.

See you.

Alessandro