Problem SMTP configuration VTENEXT

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31 Aug 2023 09:52 #3808 by marco.straiano@jpicsrl.it
Good morning community,
I am writing to you as we have just set up the VTENEXT platform for internal use.
We are experiencing a problem with the smtp configuration. Whichever email provider we enter, the system replies as follows: "The email cannot be sent to the administrator. Please check the configurations of the mail server and the administrator`s email".
The parameters as suggested in the manual are entered correctly.
The main requirement is that it works with the provider Aruba.
I attach below the test images with both Aruba and Google accounts.
Could you help us solve the problem?
Thank you in advance,
Attachments:

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31 Aug 2023 16:41 #3810 by graziano.ribichesu@gmail.com
Ciao, non ho mai provato con Aruba. Con Gmail devi utilizzare le password delle applicazioni non puoi usare la normale pw

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22 Jul 2025 14:25 #3851 by michele@pagnozzi.info
Hello,
I experienced the same issue at the beginning, but I also had same problem with other web apps (all based, for mail sending, on PHPMailer engine).
The trick is, if your SMTP server requires connection on port 465 (as I can see in the screenshot) and with SSL encryption, to type "ssl://" in front of the server address.
In this case: ssl://smtps.aruba.it .

You can see, in your other screenshot (Gmail case), the server address has been automatically filled with "ssl://" prefix ... :-)

Please try and let us know.
Regards!

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